How much is delivery?

 

All UK orders are sent with Royal Mail ensuring a fast and safe delivery of your purchase. Once made, you can expect to have it within 2-3 working days.

 

£3.95 Standard Royal Mail Delivery

£4.95 Tracked 48 hr Royal Mail Delivery

£5.95 Tracked Next Day Delivery

Large orders will be sent via courier with no additional charge to the purchaser.

 

*Please allow up to 3 working days for production of purchase + delivery timescale. Postage will be confirmed by email when parcel sent.

 

** Please use ‘contact us’ facility for postage price if delivery is outside of the N.Ireland & United Kingdom

 

Can you ship outside the UK?

Yes we ship to the following European Countries:- Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, Slovakia, Slovenia, Spain, Sweden, Switzerland. Shipping is based on weight but a personalised bear is £13.00. All orders abroad are sent via International Tracked and Signed, which requires a signature on delivery and comes with a parcel number. It should arrive within 3 to 5 working days within Europe and 5 to 7 working days for the rest of the world and maybe longer during peak times, such as Christmas. You may have custom charges to pay in your country. Please use ‘contact us’ facility to discuss prior to submitting your order

 

INTERNATIONAL DELIVERY

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Delivering to over 240 countries around the world. All delivery options for each country are available at the checkout.

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• USA (Up to 2 Weeks) - £5.99

• Canada (Up to 2 Weeks) - £9.99

• Australia (7-10 Working Days) -£13.00

• Europe (5-7 Working Days) - £13.00

• ROW (7-14 Working Days) - £35.99

Can I return an item for a refund if I change my mind?

Personalised items are exempt from the distance selling regulations and cannot be returned for a refund, if you change your mind. If you feel that the item is faulty then please contact us to discuss further. Non-personalised items then yes they can be returned for a refund, we must be contacted within 14 days of receiving the order. The card and cotton tags, hanger and other packaging can’t have been removed or damaged and must be returned in the brand-new condition that it was sent to you in. Return postage costs are direct costs and cannot be refunded. A refund will be given within 30 days.

 

I’ve changed my mind, can I cancel my order?

If we haven’t started making your order, then yes you can cancel, please contact us straight away if you change your mind. If we have already made your order and dispatched, then I’m afraid it’s too late to cancel.